link alexisPrivacy Policy
This page describes what we collect when you use link alexis and how we keep that data protected. We understand that privacy matters—your account information, transaction history, and personal details are sensitive. Our commitment is to handle them transparently and securely.
We at link alexis collect only the information necessary to operate our platform, verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle withdrawals, and comply with legal obligations. We do not sell your data to third parties. We do not use your contact details for unsolicited marketing without your consent.
Our privacy practices apply to all users of link alexis—whether you access our sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, or esports offerings (Mobile Legends, Free Fire, PUBG Mobile).
Data Collection and Use on link alexis
What we collect on link alexis
When you open an account on link alexis, we collect:
- Identity information: Full name, date of birth, national ID number or passport.
- Contact details: Phone number, email address, residential address.
- Payment information: Bank account details or mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
- Gameplay data: Bets placed, game results, account balance, transaction history, and session activity.
- Device information: IP address, browser type, operating system, and device identifiers for security and fraud prevention.
- Communication: Messages you send to our support team on link alexis.
We collect this data to verify your identity (Know Your Customer compliance), prevent fraud, process deposits and withdrawals, settle wagers, and provide customer support across our link alexis platform.
How we use your data on link alexis
We at link alexis use your information for:
- Account verification and KYC compliance.
- Processing deposits and withdrawals to your registered payment method.
- Settling bets and crediting winnings in our sportsbook, live-dealer studios, and slots.
- Detecting and preventing fraud, money laundering, and account abuse.
- Providing customer support via email, phone, or live chat.
- Complying with legal and regulatory obligations in our service jurisdictions.
- Improving link alexis platform performance and user experience (anonymized analytics only).
We at link alexis encrypt your data in transit and at rest, employ role-based access controls, and audit our systems regularly.
Data retention on link alexis
We retain your account information as long as your link alexis account is active. If you request account closure, we retain transaction records for 7 years to comply with anti-money-laundering regulations. Personal identification documents are deleted 3 years after your final withdrawal unless legal obligations require longer retention.
Third-party data processors and link alexis
We at link alexis work with third-party processors to operate our platform securely. These include payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions), cloud-hosting providers, and identity-verification vendors. We ensure all processors sign Data Processing Agreements (DPAs) committing to the same confidentiality and security standards we maintain on link alexis.
Our link alexis servers may be located outside your jurisdiction. By using our platform, you consent to your data being processed internationally and stored on secure servers in multiple locations for redundancy and compliance purposes.
Your Rights, Cookies, and Contact on link alexis
Your rights on link alexis
You have the right to request access to your personal data held by link alexis. You may ask us to correct inaccurate information, request deletion of your data (subject to legal retention obligations), or withdraw consent to specific processing activities. To exercise these rights, contact our privacy team via email at the address listed below.
We will respond to access or deletion requests within 30 days. We may ask you to verify your identity before proceeding with sensitive requests. If you believe we have violated your privacy rights, you may lodge a complaint with the data protection authority in your jurisdiction.
Cookies and tracking on link alexis
Our link alexis platform uses cookies and similar technologies (session tokens, local storage) to recognize you, remember your preferences, and protect your account. Essential cookies are necessary for link alexis to function; optional analytics cookies help us understand user behaviour and improve our service.
You may disable non-essential cookies through your browser settings. However, disabling essential cookies may prevent you from logging into link alexis or accessing certain features. We do not use cookies to track your activity outside our platform.
- Session security
- We at link alexis use HTTPS encryption and SSL certificates to protect data in transit. All passwords are hashed and never stored in plain text.
- Account recovery
- If you forget your link alexis password, we verify your identity via phone or email before issuing a reset link. Your new password is never shared with support staff.
- Withdrawal PIN
- We require a withdrawal PIN separate from your login password to prevent unauthorized cash-outs from link alexis accounts.
- Data breach protocol
- In the unlikely event of a data breach affecting link alexis, we notify affected users immediately and cooperate with authorities to mitigate harm.
Children and link alexis
Our link alexis platform is not directed at children. We do not knowingly collect data from users under the legal age in their jurisdiction. If we become aware that a minor has opened a link alexis account, we will close it and delete associated data promptly.
Policy updates on link alexis
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material updates via email or a prominent notice on link alexis. Your continued use of our platform following such notification constitutes acceptance of the updated policy.
Contact us about privacy on link alexis
If you have questions about how we handle your data on link alexis, or wish to exercise your privacy rights, contact our Data Protection Officer:
Email: [email protected]
Support channels: Available through your link alexis account dashboard or our live-chat feature (operational during all game hours).
Services on link alexis are available only where local law permits. Each jurisdiction has distinct data protection laws. We comply with applicable regulations in all regions where we operate. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed in accordance with Indonesian law and regional guidelines. Users are responsible for verifying that their participation complies with their jurisdiction's law.